jeb77 Privacy Policy

1 Who We Are

jeb77 (referred to throughout this document as "jeb77", "we", "us", or "our") operates the online betting and casino platform accessible at jeb77.io. jeb77 provides sports betting, live casino games, slot games, and related services primarily to adult players aged 21 and above located in Bangladesh.

This Privacy Policy applies to all personal data processed in connection with your use of the jeb77 website, mobile-optimised interface, and any related services or communications. By creating an account on jeb77.io or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have any questions about how jeb77 handles your personal data, please contact our support team using the details provided in Section 14 of this policy.

2 Data We Collect

2.1 Identity and Contact Data

When you register for a jeb77 account, we collect the following personal information:

• Full legal name
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address (including division, district, and postal code in Bangladesh)
• Mobile phone number (used for account verification and bKash/Nagad payment linkage)
• Email address
• Username and encrypted password

2.2 Identity Verification Documents

To comply with know-your-customer (KYC) requirements, jeb77 may request copies of:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (photo page)
• Driver's licence
• Proof of address (utility bill, bank statement, or mobile banking statement dated within 90 days)

2.3 Financial and Transaction Data

We collect data related to your financial transactions on the platform, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), transaction timestamps, and running account balance history. We do not store full card numbers — card transactions are tokenised by the payment processor.

2.4 Gameplay and Betting Data

We record your betting history, game session data, wager amounts, game outcomes, bonus utilisation, and platform navigation patterns. This data is used to manage your account, resolve disputes, detect unusual activity, and improve the jeb77 platform experience.

2.5 Technical and Device Data

When you visit jeb77.io, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, and pages visited. This data is collected via server logs and cookies (see Section 7).

Data Category	Examples	Primary Purpose
Identity & Contact	Name, DOB, address, email, phone	Account creation, KYC verification
Verification Documents	NID, passport, proof of address	Age & identity verification
Financial	Deposit/withdrawal history, bKash number	Payment processing, AML compliance
Gameplay	Bet history, game sessions, outcomes	Account management, dispute resolution
Technical	IP address, browser, device type	Security, fraud prevention, analytics

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data jeb77 holds is provided directly by you during account registration, identity verification submissions, deposit and withdrawal requests, customer support interactions, and responses to promotional offers or surveys you choose to participate in.

3.2 Automatically During Platform Use

When you visit jeb77.io, technical data is collected automatically through server logs, session cookies, and analytics tools. This includes your IP address, browsing path through the site, game loading events, and connection timestamps. This data is collected whether or not you are logged in to a jeb77 account.

3.3 From Third-Party Service Providers

jeb77 may receive data about you from third-party providers where necessary to operate the platform safely. This includes identity verification results from KYC service providers, fraud risk scores from fraud prevention partners, and payment confirmation data from mobile financial service operators including bKash and Nagad. Data received from third parties is subject to the same protections as data collected directly from you.

4 Legal Basis for Processing

jeb77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your jeb77 account, execute deposits and withdrawals, settle bets, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) obligations, know-your-customer (KYC) requirements, fraud prevention duties, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing carried out to protect the security and integrity of the jeb77 platform, prevent fraudulent activity, improve the user experience, and conduct internal analytics — where these interests are not overridden by your rights and interests.
• Consent: Processing carried out for direct marketing communications, where you have opted in to receive such communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 How We Use Your Data

jeb77 uses the personal data it collects for the following purposes:

• Creating, maintaining, and managing your jeb77 player account
• Verifying your identity and confirming that you meet the minimum age requirement of 21 years
• Processing deposits via bKash, Nagad, Rocket, Upay, and card payment providers, and processing withdrawal requests to your nominated payment method
• Settling sports bets, casino game rounds, and any associated bonus calculations
• Detecting and preventing fraud, money laundering, underage gambling, and multi-accounting
• Responding to customer support enquiries submitted via live chat or email
• Sending account-related transactional notifications (deposit confirmations, withdrawal status updates, security alerts)
• Sending promotional communications and bonus offers where you have opted in to receive them
• Complying with legal obligations and cooperating with lawful requests from regulatory or law enforcement bodies
• Analysing platform usage patterns to improve the jeb77 product and user experience

6 Sharing Your Data

6.1 Payment Processors

To process deposits and withdrawals, jeb77 shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers act as data processors under binding contractual agreements with jeb77 and are prohibited from using your data for their own purposes.

6.2 Identity Verification and KYC Providers

jeb77 uses third-party identity verification services to validate documents submitted during the KYC process. Your submitted documents and personal details are shared with these providers solely for the purpose of identity verification and are retained by those providers in accordance with their own privacy policies, which jeb77 has reviewed for compliance.

6.3 Fraud Prevention and Security Partners

jeb77 may share technical data (IP address, device fingerprint, behavioural patterns) with fraud prevention service providers to detect and prevent fraudulent activity, bonus abuse, and money laundering on the platform.

6.4 Game Software Providers

Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and Relax Gaming may receive session data necessary to deliver their game content to your device. This data is limited to what is required for game operation and is governed by data processing agreements between jeb77 and each provider.

6.5 Legal and Regulatory Disclosure

jeb77 may disclose your personal data to competent law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required by law or where we have a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of jeb77, its users, or the general public.

6.6 No Sale of Personal Data

jeb77 will never sell, rent, exchange, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Any sharing of data is strictly limited to the operational and legal purposes described in this section.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. jeb77 uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the platform, remember your preferences, maintain your login session, and collect analytics data.

7.2 Types of Cookies Used by jeb77

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in to your jeb77 account. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your language preference, display settings, and last-visited game categories to personalise your jeb77 experience.
• Analytics cookies: Collect aggregated data about how visitors use jeb77.io — which pages are visited most, how long sessions last, and where users navigate from. This data is used only for internal platform improvement.
• Security cookies: Help detect and prevent fraudulent login attempts, bot activity, and cross-site request forgery (CSRF) attacks.

7.3 Managing Cookies

You may control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your jeb77 account and using core platform features. Disabling analytics or functional cookies will not prevent you from using jeb77, but may reduce the personalisation of your experience.

8 Data Retention

jeb77 retains your personal data for as long as your account remains active and for a defined period after account closure, as follows:

• Account and identity data: Retained for a minimum of five (5) years after account closure to comply with AML record-keeping obligations.
• Transaction and betting history: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Analytics and technical data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Raw IP and session logs are deleted after thirteen (13) months.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised so that it can no longer be linked to an individual.

9 Data Security

jeb77 employs a multi-layered approach to data security. All data transmitted between your device and jeb77's servers is protected by 256-bit SSL/TLS encryption. Our server infrastructure is hosted in data centres with physical security controls, redundant power, and network-level firewall protection.

Internally, access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and are bound by confidentiality obligations. Passwords are stored using one-way cryptographic hashing and are never visible to jeb77 staff in plain text.

jeb77 conducts regular security assessments and penetration tests. In the event of a data breach that is likely to result in risk to your rights and freedoms, jeb77 will notify affected users without undue delay and in accordance with applicable notification obligations.

10 Your Rights Over Your Data

As a jeb77 user, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data jeb77 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. For basic account details, you can update these directly from within your account settings.
• Right to erasure: You may request deletion of your personal data. This right is subject to legal retention obligations — for example, transaction data must be retained for AML compliance purposes regardless of a deletion request.
• Right to restriction: You may request that jeb77 restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where jeb77 processes your data based on consent (such as for marketing emails), you may withdraw that consent at any time.
• Right to object: You may object to processing carried out on the basis of jeb77's legitimate interests, subject to jeb77 demonstrating compelling grounds for continuing that processing.

To exercise any of these rights, please contact the jeb77 data team using the contact details in Section 14. We will respond to all verifiable requests within thirty (30) calendar days.

11 Marketing Communications

jeb77 may send you promotional communications about bonuses, seasonal offers (including Eid, Pohela Boishakh, and cricket season promotions), and new game launches — but only where you have opted in to receive such communications at the time of account registration or subsequently through your account settings.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email, or by updating your communication preferences in your jeb77 account dashboard, or by contacting the support team directly.

Opting out of marketing communications will not affect your ability to use jeb77 or receive transactional notifications (such as deposit confirmations, withdrawal status updates, or security alerts), which are sent regardless of your marketing preferences as they are essential to account operation.

12 Protection of Minors

jeb77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and all accounts are subject to KYC age verification before withdrawals are permitted.

If jeb77 becomes aware that a person under 21 has created an account and provided personal data, that account will be immediately suspended, all gameplay data will be deleted, any real-money deposits will be returned to the payment source, and the personal data will be purged from our systems as promptly as possible, subject only to any mandatory legal retention obligations.

Parents and guardians who believe a minor may have accessed jeb77 are encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay.

13 Changes to This Privacy Policy

jeb77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we provide. When material changes are made, we will notify registered users via email and/or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this policy reflects the date of the most recent revision. We encourage you to review this page periodically. Your continued use of jeb77 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Where a proposed change would result in significantly less protection for your personal data, we will seek your explicit consent before implementing that change.

14 Contact & Data Requests

For any questions about this Privacy Policy, to exercise any of your data rights set out in Section 10, or to report a concern about how jeb77 handles your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 inside your jeb77 account dashboard — the fastest way to reach us.
• Email: [email protected] — use the subject line "Privacy Request" for data-related enquiries.
• WhatsApp: +880 1700 000 000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.

jeb77 will acknowledge receipt of all privacy-related requests within 48 hours and provide a full response within thirty (30) calendar days. For complex requests that require additional time, we will notify you of the expected timeline before the 30-day period expires.

All support communications and data requests are handled in English. Our support team is available around the clock to assist jeb77 players throughout Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.